Refund Policy

At 16 Singhaar, customer satisfaction is our highest priority. We are committed to delivering quality jewelry and a smooth shopping experience. If you are not fully satisfied with your purchase, we offer a 7-day refund policy from the date of purchase for eligible products bought through our website.

How to Request a Return

If you wish to request a return within 7 days of receiving your order, please contact our support team via email or WhatsApp (details provided on our website). Our team will guide you through the return process.

Please Note:

  • Returns or refunds are not accepted for opened, worn, or used jewelry items.

  • Partial sets are not eligible for return or refund.

  • Once your return request is approved, please allow up to 10 business days for the refund to be processed.

  • Shipping charges are non-refundable, as they are paid directly to courier services.

  • We cannot issue refunds for orders that are lost or stolen during transit.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible. We will review the issue and take appropriate action to resolve it promptly.

Exchanges

If you would like to exchange a product, the quickest method is to return the original item first. Once the return is approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, you will be notified of the refund status. If approved, the refund will be processed to your original payment method within 10 business days.
If you do not receive your refund within 15 business days after approval, please contact our support team for assistance.